Refund policy

Returns for a full or partial refund and exchanges are allowed within 14 days from the delivery date with receipt. Items must be in the original packaging and same condition you received it, unworn, unused, with tags, free of damage, alteration, strong scents, and animal fur/hair/fibers.

To start a return, contact lauren@yarneuphoria.com. Please note that returns will need to be sent to the following address: Yarn Euphoria, 150 Highlands Sq Drive #1001, Hendersonville, NC 28792.  

If your return is accepted, you will receive a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that it can be made right. 

Online returns are subject to the same time limit and eligibility rules as in-store purchases. 

Exceptions / non-returnable items
Items that are ineligible for return or exchange are: final sale items, items with large discounts, gift cards, personal care products, beauty products, yarn that has been wound, patterns, books, magazines, and custom orders. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we have approved your return, please contact lauren@yarneuphoria.com.

For additional questions about returns, contact lauren@yarneuphoria.com.